Return/Exchange Policy
Return Policy
All sales are final and no refund will be issued
Exchange Policy- Updated
Effective Date: 28/03/2023
We do accept exchanges and they follow the conditions.
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have in its original packaging with all the tags etc.
- The exchange request is made within 5 days of delivery
HOW TO RAISE A EXCHANGE REQUEST?
Visit the exchange section on the website Submit the required details in the empty fields Follow the instructions and select the items you would want to exchange A confirmation email would be shared once the return request is approved
We understand that sometimes you may need to exchange a product, and we want to make the process as easy and convenient as possible for you. As such, we have updated our exchange policy to better serve our customers.
For orders below Rs1000, the shipping charges for exchange orders will be split equally between the brand and the customer. This means that you will only be responsible for paying half of the shipping charges for exchanging your order. The same applies to products purchased with offers.
Please note that this policy applies only to orders below Rs1000. For orders above Rs1000, our previous policy of free exchange will continue to apply.
We appreciate your business and hope that this updated exchange policy will help to make your shopping experience with us even better. If you have any questions or concerns, please don't hesitate to contact our customer service team.
Thank you for choosing Raindot!
PLEASE NOTE : For exchange of products it is mandatory to submit product and invoice image. Failing to do so the exchange request will not be entertained.
HOW TO RAISE A EXCHANGE REQUEST?
Visit the exchange section on the website Submit the required details in the empty fields Follow the instructions and select the items you would want to exchange A confirmation email would be shared once the return request is approved